Chatbots are software systems designed to automate interactions with users via text messages. Chatbots can simulate a conversation with a human and are used for various purposes:

Why Use Chatbots:

1. Customer Service
   • Chatbots respond to customer queries, assist in solving simple issues, or provide information about products and services.
   • This reduces the workload on live operators and ensures quick responses to customers.
2. Time and Resource Savings:
   • Chatbots can serve many users simultaneously, which is efficient for businesses.
3. Availability 24/7:
   • Unlike human operators, chatbots are available around the clock, ensuring better support for customers at any time.

In our service, you have the opportunity to create simple chatbots using an intuitive constructor. This is achieved by combining different components of the chatbot, or nodes, in a specific order, allowing you to customize the functionality of the chatbot according to your needs. This is an ideal tool for businesses looking to optimize their communication processes and provide efficient customer support.

After moving to the chatbot constructor, you will find an icon and the name of the chatbot on the top panel. These elements are important as they are what users will see during communication and receiving messages from the bot.

Continuing, you will see options to choose between a draft and an active chatbot on your site. It's important to note that only the draft can be edited. The active chatbot is not available for editing; instead, you can make changes to the draft and then activate it, so the updates apply to the active bot.

Next, you will find a button to test the chatbot. Clicking on it will redirect you to a page where you can test the chatbot you created. This ensures the ability to check the functionality of the bot before its activation.

If you have made changes to the draft, the corresponding save draft button will be available. It's worth noting that saving the draft does not affect the chatbot currently operating on the site. After saving the draft, you will have the opportunity to activate it: click the corresponding button, and the chatbot from the draft will replace the active bot on the site.

The constructor also includes a function to activate or deactivate the chatbot. An inactive bot will not operate on your site. The last available option is to delete the chatbot, which means its complete removal from the system.

On the left side of the interface is a panel that displays a list of all available chatbot nodes. Here you will find various types of nodes that can be used to create a bot. Each node performs a specific function and helps expand the capabilities of your chatbot.

The central part of the screen is a workspace where you can drag and connect selected nodes. This interactive space allows you to visually structure the chatbot's dialogue flow, creating logical connections between different components. You can experiment with different combinations of nodes to create effective and intuitive communication scenarios.

On the right is an editing panel where you can adjust the properties and parameters of the selected node. On this panel, you can change text messages, configure transition conditions between nodes, and make other specific changes necessary for the functioning of each node. This ensures flexible and precise customization of every aspect of the chatbot. Each node has a "Label" field, which is only needed to be displayed in the workspace (the user will not see this tag).

Available Chatbot Nodes:

Start on visit

This component is an activation node. It automatically starts when a user visits your site, initiating interaction with the chatbot. This node plays a vital role in ensuring that the chatbot engages users as soon as they arrive at the site, improving the user experience and increasing engagement.

Start on click

This component is an activation node. It starts when the user clicks on the chat widget on your site, initiating interaction with the chatbot.

Languages

The flow of our chatbot's interaction is designed to automatically adapt to the user's language preferences. This is achieved by integrating with the visitor's browser settings. When the user interacts with the chatbot, the system checks the language settings in the user's browser and selects the primary language listed first in this list.

This approach not only improves the user experience but also ensures more effective and convenient interaction, as users receive information in the language they use daily. This is especially important for businesses with an international audience, as it allows automatic adaptation to the language needs of visitors from different countries.

Message

The chatbot will send a simple message to the user.

Image

The chatbot will send an image to the user.

Decision ( buttons )

The visitor will be presented with a message accompanied by a set of interactive buttons. Each button corresponds to the choice of different parameters or options, allowing the user to easily and quickly select the desired path of interaction with the bot.

Delay

This node provides you with the ability to introduce delays between consecutive messages sent by the chatbot. Using this feature allows for the creation of a more natural and human-like rhythm of interaction, simulating a real conversation. The delay between messages can be adjusted according to your communication strategy, which helps to avoid the feeling of excessive automation or speed of responses.

Disable input

This node offers a unique opportunity to hide the text input field in the chatbot interface, limiting the user's ability to send messages.

Using this node is an ideal solution in cases where you want to restrict user interaction to only automated responses from the chatbot and do not want to include the option for dialogue with operators. This can be useful during periods of high traffic, or when your team of operators is unavailable, for example, outside of working hours.

Enable input

This node displays a text input field, allowing users to send messages to operators. The input field automatically appears if the chatbot finishes its last instruction or an operator joins the chat.

Rating

The visitor will receive a message to rate the chat.

Limitations

The number of chatbot activations in our service has certain limitations, which are determined based on the terms of your active subscription. Each tariff plan sets a limit on the number of activations you can use per month. This allows users to choose a subscription according to their needs in using chatbots.

The count of used activations is reset at the beginning of each new month. This means that regardless of how many activations you have used in the previous month, your limit will be restored to the full amount specified in your tariff plan, starting from the first day of the new month. Thus, you have the opportunity to plan and regulate the use of chatbots according to your business strategy.